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The Dos and Don'ts of Writing an Out-of-Office Reply

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As summer reaches its busiest point for holidays, many workers are switching on their out-of-office email replies before they leave. The BBC has shared advice on how to write one well.

An out-of-office reply is an automatic message sent to anyone who emails a person while they are away. It usually explains that the worker is not available and gives details about when they will return.

According to the BBC, a good message should be short, clear, and useful. It should tell people exactly when the person will be back at work. It can also name another colleague to contact in case of urgent problems.

Some workers like to add humour to their message, such as writing something playful like 'I'm in Barbados'. This can make the reply more personal and fun to read.

However, the BBC notes that there are limits. A message that is too casual or shares too much personal information might seem unprofessional, especially if clients or senior colleagues read it.

Experts suggest keeping a balance between friendliness and professionalism. A clear tone, correct information, and a short length are usually the safest choice.

Because so many people take time off in summer, out-of-office messages are very common at this time of year. Writing a clear one helps keep communication smooth while someone is away, and can also make a good impression on people who receive it.

Vocabulary6 words

holidays
time away from work to rest
out-of-office
an automatic email reply used when someone is away
colleague
a person you work with
casual
relaxed and informal
unprofessional
not suitable for work behaviour
tone
the feeling or style of how something is written

Quiz

1. What is the main purpose of an out-of-office reply?
2. Why might a very casual message like 'I'm in Barbados' cause problems?
3. True or False: Experts suggest balancing friendliness with professionalism in these messages.

Fill-in-the-blank listening

Play the audio again and fill in the missing words as you listen.

As summer reaches its busiest point for _____, many workers are switching on their out-of-office email _____ before they leave.

An out-of-office reply is an _____ message sent to anyone who emails a person while they are away.

According to the BBC, a good message should be short, clear, and _____.

It can also name another _____ to contact in case of urgent problems.

Some workers like to add _____ to their message, such as writing something playful like 'I'm in Barbados'.

However, the BBC notes that there are _____.

A message that is too _____ or shares too much personal information might seem unprofessional.

Experts suggest keeping a _____ between friendliness and professionalism.

A clear _____, correct information, and a short length are usually the safest choice.

Writing a clear one helps keep _____ smooth while someone is away.

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